Mystery Shopper Evaluation Sheet
Please use the following questionnaire to complete your Mystery Shopper Evaluation. Each question should be answered by choosing the corresponding number and filling in any additional comments. Read through the questionnaire before your visit to help you with the review process.
Remember to include as many details of your visit as you can. The number key is listed below for your reference.
(5) Rating = Excellent/Absolutely
(4) Rating = Good/Yes
(3) Rating = Average/Neither
(2) Rating = Poor/No
(1) Rating = Very Poor/Not at All
(N/A) Rating = Not Applicable
Section A: Shopper Information
Section B: Evaluation Specifics
Section C: Facility Satisfaction
Section D: Restaurant Satisfaction
Section E: Service & Program Satisfaction
Section F: Employee Satisfaction
Section G: Final Thoughts