Mystery Shopper Evaluation Sheet
Please use the following questionnaire to complete your Mystery Shopper Evaluation. Each question should be answered by choosing the corresponding number and filling in any additional comments. Read through the questionnaire before your visit to help you with the review process. Remember to include as many details of your visit as you can. The number key is listed below for your reference.

Rating Scale

(5) Rating = Excellent/Absolutely (4) Rating = Good/Yes (3) Rating = Average/Neither (2) Rating = Poor/No (1) Rating = Very Poor/Not at All (N/A) Rating = Not Applicable

Section A: Shopper Information

Section B: Evaluation Specifics

Section C: Facility Satisfaction

Section D: Restaurant Satisfaction

Section E: Service & Program Satisfaction

Section F: Employee Satisfaction

Section G: Final Thoughts