MYSTERY SHOPPER EVALUATION

Rating Scale

(5) Rating = Excellent/Absolutely (4) Rating = Good/Yes (3) Rating = Average/Neither (2) Rating = Poor/No (1) Rating = Very Poor/Not at All (N/A) Rating = Not Applicable

Section A: Shopper Information

Name *

First

Last

Military Status *

Email *

Section B: Evaluation Specifics

Facility *

Evaluation Date / Time *

Date

Time

Have you ever been to this facility before today? *

Yes
No

Section C: Facility Satisfaction

How would you rate the overall facility appearance? *

Were the hours of operation clearly displayed upon your visit? *

Overall, did the facility provide an inviting, safe environment? *

How clean was the facility, trash cans and restrooms? *

Were there enough seats and service counters for your visit? *

Additional Comments

Section D: Restaurant Satisfaction

Was the food fresh and presented properly? *

How sanitary were the food handling procedures? *

Were you satisfied with the quality of the food? *

Was your order correct and arrive in a timely fashion? *

Were you charged the correct amount and given a receipt? *

Additional Comments

Section E: Service & Program Satisfaction

Was the facility/service/product in proper working order? *

Were you satisfied with the product or service you received? *

How would you rate the quality of the events/programs? *

How strongly would you recommend this facility? *

How would you rate your overall product satisfaction? *

Additional Comments

Section F: Employee Satisfaction

How friendly were the employees throughout your visit? *

Did the staff seem knowledgeable of the facility programs? *

Were employees dressed appropriately and have a name tag? *

Were employees courteous and available if you needed help? *

Overall how well did the staff work in assisting you? *

Additional Comments

Section G: Final Thoughts

Would you recommend this facility to someone? *

Yes
No

If no, please explain why?

Would you return to this facility? *

Yes
No

If no, please explain why?

Last remarks, is there anything you want to say about the facility that was not covered in the sections above? *